We've spent the last few months working on infrastructure, and, on the surface, it probably looks like we haven't done much at all with Sifter. Really, we've been investing in key parts of Sifter that are necessary but more or less invisible to customers. Rest assured, we're wrapping that up, and we're wildly excited about what's next.
Bug and issue tracking is different for every team. It depends on the size of your team, the structure of your organization, division of responsibilities, and priorities. We see lots of common myths, assumptions, and hangups in feature requests. Like anything else, even a great tool can't help if you focus on the wrong things.
Software development has come a long ways. It's no longer just the realm of programmers. We have usability experts, visual designers, interaction designers, information architects, business people, and more. With today's smaller and more integrated teams, non-technical people can't be treated as second-class citizens that aren't knowledgeable enough to join the conversation.